Refund & Cancellation Policy

Effective Date: April 6, 2024

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1. Overview

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At The RED Event, we strive to ensure your satisfaction with our products and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By making a purchase on our Site, you agree to the terms of this policy.

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2. Refund Policy

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2.1 Physical Products

• Eligibility: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

• Timeframe: Refund requests must be made within 3 days of the purchase date.

• Process: To initiate a refund, please contact our customer service at chloe@theredevent24.com with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

2.2 Digital Products

• Eligibility: Due to the nature of digital products, we offer refunds only in cases where the product is defective or not as described.

• Timeframe: Refund requests for digital products must be made within 3 days of purchase.

• Process: To request a refund, please contact our customer service at chloe@theredevent24.com with your order details and the issue you are experiencing.

2.3 Services

• Eligibility: Refunds for services are considered on a case-by-case basis. Please contact our customer service at chloe@theredevent24.com to discuss your situation.

• Timeframe: Requests for refunds for services must be made within 3 days of the service date.

• Process: Upon receiving your request, we will evaluate the situation and notify you of the approval or rejection of your refund.

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3. Cancellation Policy

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3.1 Orders for Physical Products

• Eligibility: Orders for physical products can be canceled before they are shipped. Once shipped, orders cannot be canceled, but you may return the product in accordance with our refund policy.

• Process: To cancel your order, please contact our customer service at chloe@theredevent24.com as soon as possible.

3.2 Digital Products

• Eligibility: Orders for digital products cannot be canceled once the download or access link has been sent.

• Process: For any issues with your digital product, please contact our customer service at chloe@theredevent24.com.

3.3 Services

• Eligibility: Services can be canceled up to 3 days before the scheduled service date for a full refund. Cancellations made within 3 days of the service date may be subject to a cancellation fee.

• Process: To cancel a service, please contact our customer service at chloe@theredevent24.com with your order details.

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4. Contact Us

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If you have any questions about our Refund and Cancellation Policy, please contact us at:

Chloe Michaels at chloe@theredevent24.com